Refund & Return Policy

At Curated Comforts Co., every gift is thoughtfully prepared and packaged with care. If something isn't right with your order, please reach out and we'll be happy to help.

Returns

Eligible items may be returned within 14 days of delivery. To qualify for a return, items must be unused, unopened, and in their original condition and packaging.

To request a return, please email support@curatedcomfortsco.com within 14 days of delivery and include your order number. Returns must be approved before being sent back.

Once your return is approved, we will provide return instructions. Customers are responsible for return shipping costs on discretionary returns, including returns due to a change of mind or preference. Original shipping charges are nonrefundable.

Approved returns must be shipped within 7 days of receiving return authorization.

Non-Returnable Items

Because of the nature of many of our gifts, the following items are not eligible for return:

Food, beverages, and other consumable products
Personal care, bath, beauty, or hygiene products
Personalized, engraved, embroidered, monogrammed, or otherwise customized products
Custom-curated or corporate gift orders
Gift cards
Items marked Final Sale

Curated gift boxes containing any non-returnable items may not be eligible for return.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@curatedcomfortsco.com with your order number and photos of the item and packaging.

We'll work with you to make it right. When a return is required because an item arrived damaged, defective, or incorrect, Curated Comforts Co. will cover the return shipping cost.

Refunds

Once an eligible return is received and inspected, we'll notify you of its status. Approved refunds will be issued to the original payment method within 3 business days.

Please note that your bank or credit card provider may require additional time to post the refund.

Exchanges

We do not offer direct exchanges at this time. If you'd like a different eligible product, please complete your return and place a new order.

Questions? Email us at support@curatedcomfortsco.com and we'll be happy to help.